Ask every patient how it went, send the happy ones to Google, and hear the rest before anyone else does.
Asking every patient for a review is how you end up with public complaints. Asking none of them is how you stay on four point two while the clinic down the road sits on four point eight.
The clinics that get this right ask a quieter question first: was that alright? What happens next depends entirely on the answer.
Patients read reviews before they call you. A rating gap you never closed is enquiries you never knew you lost.
Two buttons. Was it good, or could it have been better. Most people answer because it takes one tap.
Timed rather than instant, because a request sent the moment somebody walks out gets ignored. If they do not open it, a gentle reminder follows, then it stops.
The concern comes straight to the clinic, with the patient named, while you can still do something about it.
Google never tells you who reviewed. The patient tells us they posted, and your team checks the listing and marks it. Only that counts.
If you want more reviews without hearing the criticism, this is the wrong system. Handling the unhappy ones is the part that makes it work.
Your rating climbs from patients who genuinely liked it, and complaints reach you before they reach your listing.
Talk to me about this