Practical, no-fluff guides on Google reviews, local SEO, and patient experience — written for dermatology and aesthetic clinics.
A bad review isn't the emergency — not knowing why the patient left unhappy is. How to reply, call and fix it, and catch the next one before it reaches Google.
You show up on Google and the phone still doesn't ring. Here's what patients check before they call, and what usually sends them to the clinic next door.
Front-desk staff forget to ask for reviews. That's a workflow problem, not a service problem. Here's how clinics automate the ask after every visit.
You claimed the profile, fixed the timings, uploaded the photos — and a clinic down the road still ranks above you. Here is what Google is actually reading.
Reviews start at reception, not after treatment. Here is how I would ask patients, when to ask, and how to make it a routine your team keeps on busy days.
There is no fixed number. Your competitors set it. Here is how to work out the review count your city and your treatment actually demand.
Getting your clinic on Google isn't an SEO trick. Here's the whole process, step by step: profile, website, tracking, local pages, photos and reviews.
Your Google rating is the output of the whole visit, not the ask at the end. Here is how to build a 5.0 honestly, and protect it when a patient is unhappy.
If your clinic is not in Google's top results, patients are booking someone else. Here is what actually moves local rankings, and how to fix it in order.
You hit 100 Google reviews. Whether that's enough to rank depends entirely on who you're competing against — and most clinics never actually check. Here's how to find your real number.
Reviews are the one lever on your local visibility you fully control. When to ask, how to ask, what to stop doing, and how to stop relying on memory.