These Terms & Conditions (“Terms”) form a binding agreement between you or the clinic you represent (“you”, “Clinic”) and ClinicsRush (“we”, “us”, “our”) regarding your use of the ClinicsRush website, dashboard, and related services (the “Service”). Please read them carefully. If you do not agree, do not use the Service.
1. The Service
ClinicsRush is software that helps clinics collect Google reviews by sending well-timed review-request messages to their patients over WhatsApp, and by routing unhappy patients to private feedback. We provide the platform; the messages are sent on your behalf and in your clinic's name.
2. Eligibility & accounts
- You must be at least 18 years old and authorised to bind your clinic to these Terms.
- You agree to provide accurate account information and to keep your login credentials confidential.
- You are responsible for all activity that occurs under your account.
3. Your responsibilities for patient data & consent
This is important and central to using ClinicsRush:
- You confirm that you have a lawful basis — typically the patient's consent — to share each patient's contact details with us and to send them a WhatsApp message.
- You will only upload contact information you are permitted to use, and you will not enter clinical records, diagnoses, or other sensitive health information into the Service.
- You will honour patient opt-outs and deletion requests, and you will comply with all data protection and messaging laws that apply to you (such as India's DPDP Act and IT Act, or equivalent laws in your region) and with WhatsApp's Business Policies.
- As between you and us, you are the Data Fiduciary for patient data and ClinicsRush is your Data Processor, processing data on your instructions.
4. Acceptable use
You agree not to use the Service to:
- Send spam, bulk unsolicited messages, or messages to people who have not consented.
- Incentivise, buy, or fabricate reviews, or otherwise violate Google's or WhatsApp's policies.
- Misrepresent your clinic, impersonate others, or send unlawful, misleading, or harmful content.
- Attempt to disrupt, reverse-engineer, or gain unauthorised access to the Service.
Misusing the review or messaging features may lead to suspension by us, by WhatsApp, or by Google, and we are not responsible for actions those platforms take against your accounts.
5. Free trial, plans & payment
- We may offer a free trial. We can change or end trial terms at any time.
- Paid plans are billed in advance on the cycle shown at checkout. Fees are stated in the currency shown at checkout and are exclusive of applicable taxes (such as GST, VAT, or sales tax) unless stated otherwise.
- Unless required by law, fees already paid are non-refundable. You can cancel at any time; cancellation stops future billing and takes effect at the end of the current cycle.
6. Third-party platforms
The Service relies on third-party platforms, including the WhatsApp Business Platform and Google. Your use of those platforms is also subject to their terms. We do not control and are not responsible for changes to, or the availability of, those platforms.
7. Intellectual property
The Service, including its software, design, and content, is owned by ClinicsRush and protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain ownership of the data you enter.
8. Service availability
We work to keep the Service available and reliable but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features, and we may perform maintenance that temporarily affects availability.
9. Disclaimers
The Service is provided on an “as is” and “as available” basis. We do not guarantee any specific number of reviews, ratings, ranking position, or business outcome. Search rankings and review outcomes depend on factors outside our control. Please also see our Disclaimer.
10. Limitation of liability
To the maximum extent permitted by law, ClinicsRush will not be liable for any indirect, incidental, or consequential damages, or for lost profits, goodwill, or data. Our total liability for any claim relating to the Service will not exceed the fees you paid to us in the three (3) months preceding the event giving rise to the claim.
11. Indemnity
You agree to indemnify and hold ClinicsRush harmless from claims arising out of your use of the Service, your content, or your breach of these Terms or of applicable law — including claims relating to patient consent or messaging.
12. Termination
You may stop using the Service and close your account at any time. We may suspend or terminate access if you breach these Terms or applicable law. On termination, your right to use the Service ends, and we will handle your data as described in our Privacy Policy.
13. Governing law & disputes
These Terms are governed by the laws of India. The courts at our registered place of business in India will have exclusive jurisdiction over any disputes, subject to any requirement to first attempt good-faith resolution.
14. Changes to these Terms
We may update these Terms from time to time. We will update the “Last updated” date and, for material changes, notify you through the dashboard or email. Continued use after changes take effect means you accept the revised Terms.
15. Contact
Questions about these Terms? Write to us at hello@clinicsrush.com.